Q: WHAT IS YOUR RETURN POLICY?

Return & Exchange Policy At Asseni cosmetics, we strive to ensure your satisfaction with every purchase. If you need to return a product, we are here to assist you. How to Return To initiate a return, please email us within 14 days of receiving your order. Include your original order number and the reason for return. We do not include return labels. We recommend using USPS. No returns or exchanges on bundles/deals/discounts/replacements Return Guidelines: • Products must be in their original packaging • Items that have been used do not qualify for a refund • Returns are accepted by mail only Mail qualifying item(s) to: 9227 Reseda Blvd #155 Northridge , CA 91324 Important Notes: • Insert Return Label • Asseni cosmetics is not responsible for any shipping fees, including return fees. • Asseni cosmetics is not responsible for lost or untrackable return shipments. • Once your return is received and quality checked, you will receive a refund for the item(s) minus any shipping fees. RECEIVED DEFECTIVE, DAMAGED, OR INCORRECT ITEM(S) Any items that is defective, damaged or incorrect may only be replaced with the same item ordered.

Question 1

WHAT IS YOUR RETURN POLICY?

Accepted Answer

Return & Exchange Policy
​
At Asseni cosmetics, we strive to ensure your satisfaction with every purchase. If you need to return a product, we are here to assist you.
​
How to Return 
​
To initiate a return, please email us within 14 days of receiving your order. Include your original order number and the reason for return. We do not include return labels. We recommend using USPS.​
No returns or exchanges on bundles/deals/discounts/replacements
​
Return Guidelines:
 • Products must be in their original packaging
 • Items that have been used do not qualify for a refund
 • Returns are accepted by mail only
​
Mail qualifying item(s) to:
​
9227 Reseda Blvd #155 Northridge , CA 91324
​
Important Notes:
 • Insert Return Label
 • Asseni cosmetics is not responsible for any shipping fees, including return fees.
 • Asseni cosmetics is not responsible for lost or untrackable return shipments. ​
 • Once your return is received and quality checked, you will receive a refund for the item(s) minus any shipping fees.
 
RECEIVED DEFECTIVE, DAMAGED, OR INCORRECT ITEM(S)
​
Any items that is defective, damaged or incorrect may only be replaced with the same item ordered.

Question 2

WHERE DO YOU SHIP TO?

Accepted Answer

We currently only offer domestic shipping in the U.S.

Question 3

HOW LONG WILL IT TAKE TO SHIP?

Accepted Answer

Shipping varies on time of year but typically takes about 7-10 business days but may be sooner.

Question 4

DO YOU HAVE A PHONE NUMBER I CAN CALL?

Accepted Answer

No, currently we only offer online support and customer service.

Question 5

WHAT IS YOUR STORE PRIVACY POLICY?

Accepted Answer

Privacy Policy for Asseni Cosmetics

Introduction
At Asseni Cosmetics, we value and respect your privacy. This Privacy Policy outlines the information we collect from you when you visit our website, www.assenicosmetics.com,() and how we use, share, and protect that information. By using our website, you agree to the terms of this Privacy Policy.
1. Information We Collect
We collect the following types of information when you visit our website:
 • Personal Information: When you create an account, place an order, subscribe to our newsletter, or contact us, we may collect personal details, including but not limited to:
    • Name
    • Email address
    • Phone number
    • Shipping/billing address
    • Payment information

• Non-Personal Information: We also collect information that doesn’t directly identify you, such as:
    • Browser type
    • Device information
    • IP address
    • Pages visited on our site
    • Time spent on our site

2. How We Use Your Information
The information we collect may be used for the following purposes:
 • To process your orders and deliver products or services
 • To provide customer support and respond to inquiries
 • To improve our website, products, and services
 • To send promotional emails, newsletters, or updates about new products and offers (if you’ve opted in)
 • To comply with legal obligations and resolve disputes
3. How We Protect Your Information
We implement appropriate security measures to protect your personal information from unauthorized access, alteration, or disclosure. We use encryption technology (SSL) to protect sensitive data, such as credit card information, during transactions. However, no method of transmission over the internet is completely secure, so we cannot guarantee the absolute security of your data.
4. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance user experience and collect data about usage patterns. Cookies are small text files stored on your device that help us improve site functionality and analyze trends. You can control cookie settings through your browser, but disabling cookies may affect the functionality of some parts of our site.
5. Third-Party Services
We may share your personal information with trusted third-party service providers who help us operate our website and deliver services to you. These third parties include payment processors, shipping companies, and marketing partners. All third-party service providers are required to protect your data and use it solely for the purpose of providing the requested service.
6. Sharing Your Information
We do not sell, rent, or lease your personal information to third parties. However, we may disclose your personal data if required by law or in response to valid legal requests from governmental authorities or law enforcement.
7. Your Choices and Rights
You have the following rights regarding your personal data:
 • Access: You can request a copy of the personal information we hold about you.
 • Correction: If any of your information is inaccurate or incomplete, you can request corrections.
 • Deletion: You can request the deletion of your personal data, subject to legal obligations.
 • Opt-out: You can opt out of marketing emails by clicking the unsubscribe link at the bottom of our emails.
To exercise these rights, please contact us at [email address].
8. Links to Other Websites
Our website may contain links to external websites. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review their privacy policies before sharing any personal information.
9. Children’s Privacy
Asseni Cosmetics does not knowingly collect or solicit personal information from individuals under the age of 13. If you believe we have inadvertently collected information from a child under 13, please contact us immediately so we can remove it.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make changes, we will update the "Effective Date" at the top of the policy. We encourage you to review this page periodically for any updates.
11. Contact Us
If you have any questions or concerns about our privacy practices or this policy, please contact us at:
Asseni Cosmetics
 Email: Info@assenicosmetics.com

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